Voice booking

Booking a hotel by talking to an assistant (Alexa, Google Assistant, Siri, ChatGPT Voice) rather than typing. Voice represented 8 percent of direct hotel bookings worldwide in 2024 according to Phocuswright, with projections at 25 percent by 2027 as smart speakers spread and iOS 18 and Android 16 integrate voice deeply. Booking.com launched Booking Voice in 2024; Hilton put Alexa for Hospitality in 5,000 US rooms. The current limit is complexity: voice works well for simple stays (one room, two adults, two nights, downtown), but breaks down on suites with specific views, dietary requests or accessibility needs. Those still default to a human or a typed interface.